PRIVACY POLICY​

This privacy policy governs your use of services provided by Le Bluebird Transport & Logistics Ltd (“Company”, "we", “us”, or “our”) through our website (the "Application"). This Application is intended to facilitate the movement of goods from different locations through Le Bluebird Transport & Logistics Ltd or the use of individual Transporters or business Transporters or other third-party logistics providers within Uganda and abroad.

We are committed to protecting your personal data in accordance with the Data Protection and Privacy Act, 2019 (Uganda) and any other applicable data protection legislation.

What information does the Application obtain and how is it used?

  ​ ​(A). User Provided Information

​ ​The Application obtains the information you provide when you download, register or interact the Application. Registration with us is optional. However, please keep in mind that you may not be able to use some of the features offered by the Application unless you register with us.

​ ​When you download, register or interact with us and use the Application, you generally provide (a) Personal identifiers (e.g., name, email address, phone number, profile photo); (b) Authentication details (username and password); (c) Government-issued identification (e.g., national ID, driver’s license, passport); (d) Financial and transaction-related information (e.g., bank account number, mobile money details); (e) Business details (e.g., business license number, TIN); (f) Contact and logistics data (e.g., addresses, delivery history); (g) Any other information you provide when contacting us for support or services. 

We use this information for:

• • 1. Account setup and authentication
• • 2. Service delivery and logistics coordination
• • 3. Payment processing
• • 4. Customer support
• • 5. Communication of important updates and promotions
• • 6. Compliance with legal obligations

We may also use the information you provided us to contact you from time to time to provide you with important information, required notices and marketing promotions.

​ ​(B). Automatically Collected Information

​ ​ ​In addition, the Application may also collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID (IMEI, MAC address), the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, App usage statistics and Location data (with user consent).

Location Information

We collect and use precise real time location data from your mobile device to match you with nearby users, facilitate delivery operations, and optimize logistics coordination. Your location data is not shared with third parties without your explicit consent, except where required by law or outlined in this policy.

Sharing of Information

We do not sell or rent your personal data. Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information only when under the following circumstances:

• 1. With your consent or as necessary for service delivery (e.g., sharing delivery details with a transporter)

• 2. With trusted service providers (e.g., payment processors, IT support) under contractual confidentiality obligations

• 3. In compliance with legal requirements, court orders, or government requests

• 4. To protect legal rights, prevent fraud, or ensure the safety of users

• 5. In the event of a business transfer, such as a merger or acquisition (with prior notice provided). If Le Blue Bird Transport & Logistics is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

All third parties with whom we share your data are required to comply with data protection laws and maintain adequate safeguards.

Your Rights and Choices

Under the Ugandan data protection law, you have the right to:

• a) Access the personal data we hold about you
• b) Correct inaccurate or outdated information
• c) Request deletion of your personal data
• d) Withdraw consent at any time, where processing is based on consent
• e) Object to certain forms of processing (e.g., direct marketing.

To exercise any of these rights, contact us at lebluebirdtransport@gmail.com. 

Data Retention Policy, Managing Your Information

We retain User-Provided Information as long as you maintain an account or use our services. Automatically Collected Information is stored for up to 24 months, after which it may be aggregated and anonymized for analytical purposes. Upon your request, we will delete your data unless retention is required by law or necessary for legitimate business interests.

Children's Privacy

We do not use the Application to knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at lebluebirdtransport@gmail.com and we will delete such information from our files within a reasonable time.

Data Security

Through role-based access control, encrypted data transmission and secure server infrastructure, we implement physical, technical and administrative safeguards to protect your information.We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. However, although we endeavor to provide reasonable security for information we process and maintain, no system is entirely immune from risk. We encourage you to safeguard your own credentials and report any suspected breaches.

International Data Transfers

While our operations are primarily based in Uganda, some data may be processed or stored in other jurisdictions. Where cross-border data transfers occur, we ensure appropriate safeguards are in place in accordance with the law.

Changes to This Policy

This Privacy Policy may be updated from time to time for any reason.  Your continued use of our services constitutes acceptance of any changes. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Our Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our services or even this Privacy Policy(your rights, or how your data is handled), please contact us via email at: lebluebirdtransport@gmail.com or Tel: +256(0) 702-833-913 / (0) 786-390-315.

TERMS & CONDITIONS

​

Payment: 

All shipments are prepaid. Le Bluebird Transport & Logistics services are provided on a prepaid basis, and full payment is due upon presentation of the freight invoice. Items for which payment is not received by the due date will incur storage fees and may be considered abandoned and discarded as per the “Storage Fees / Abandoned Cargo” policy below.

Currency: Transactions are in Ugandan Shillings (UGX) or United States Dollars (USD) unless explicitly agreed otherwise in writing.

Banking Fees & Charges: A 4% processing fee applies to all Card or Mobile Money payments (e.g., MTN MoMo, Airtel Money). The client bears all banking charges related to electronic or bank transfers, including those from intermediary institutions. Please confirm with your financial institution to avoid delays.

Documentation:

It is the shipper’s responsibility to complete a Packing List Form and sign the current Disclaimer Form. Submit these documents online, in person, or by email. For exports of personal effects via air or ocean freight, a copy of a valid National ID, Passport, or Driver’s License is required.

Shipments cannot be processed without proper documentation, including any necessary permits for restricted goods, as required by Uganda Revenue Authority (URA) or Civil Aviation Authority (CAA).

Export Charges:

Uganda Civil Aviation Authority or URA may require inspections of cargo for security or regulatory compliance. Any charges arising from such inspections will be billed to the shipper. Shipping fees do not include insurance coverage unless specified.

Destination Charges:

International shipments are subject to destination fees including customs duties, taxes, handling, port fees, and last-mile delivery—these vary by destination and are standard in the logistics industry. These are not included in our base shipping cost and are paid by the receiver unless stated otherwise.

Transit Time:

Delivery times cannot be guaranteed due to factors beyond our control such as weather, security checks, customs delays, or regional transportation network issues. However, we will make every effort to ensure timely and safe delivery.

Public Health, Civil Unrest & Force Majeure:

Due to evolving global and regional circumstances, including public health emergencies (such as COVID-19, Ebola outbreaks, or similar pandemics), as well as civil unrest, political instability, or armed conflict in destination or transit countries, all shipping quotes are subject to confirmation at the time of booking.

While rates confirmed at the time of booking will remain final, please note that transit times are only estimates and may be affected by:

• i) Government-imposed travel or cargo restrictions.
• ii) Port closures or limited port activity.
• iii) Delays in customs clearance due to regional instability.
• iv) Suspension of air or sea cargo routes.
• v) General disruptions to transportation networks.

In such cases, Le Bluebird Transport & Logistics Ltd will not be held liable for delays or non-delivery caused by these unforeseen events. However, we commit to keeping our clients informed and will make every effort to minimize disruptions and safely complete deliveries once it is feasible.

Contraband Items:

Contraband includes illegal or restricted items under Ugandan law or the laws of the destination country, including firearms, narcotics, counterfeit goods, and other prohibited materials. Le Bluebird Transport & Logistics Ltd will not ship contraband.

It is the shipper’s duty to confirm with authorities and us whether items are permissible. Items identified as contraband will need to be retrieved by the shipper at their expense and may be discarded if not collected, as per our abandoned cargo policy.

Storage Fees / Abandoned Cargo:

Items delivered to Le Bluebird Transport & Logistics Ltd that are not shipped within 45 days (due to non-payment or other issues) will be charged storage fees. After 90 days, such items will be deemed abandoned and discarded.

• Storage Fee: UGX 18,000 per cubic foot per month, calculated daily.

Loss or Damage of Goods:

We are not liable for damage or loss caused by:

• 1. Items of exceptional or sentimental value.
• 2. Insects, mold, or natural deterioration.
• 3. Improper packaging.
• 4. Perishable goods.
• 5. Fluorescent tubes or bulbs.
• 6. Seized contraband.
• 7. Natural disasters, war, strikes, theft, riots, or third-party mishandling.
• 8. Damage to data on any form of media.
• 9. Unretrieved shipments.

We are also not responsible for checks, money orders, or cash in transit.

Cancellation Policy:

Shipments can only be canceled in writing at least 24 hours before pickup. Requests must include your Shipment ID, Invoice Number, and Customer Details.

If canceled successfully:

• All amounts paid, except for services already rendered (e.g., packing), will be refunded.
• You must arrange to retrieve your items, and they will incur storage fees if not collected within the stated period.

After dispatch, all sales are final.

Refund Policy:

Services already rendered (e.g., packing, customs clearing) are non-refundable. If a shipment is canceled before processing begins, a refund may be processed after items are picked up or re-booked.

Le Bluebird T&L Ltd Protection Plan:

We automatically protect shipments up to UGX 380,000 (~USD $100) in case of loss or damage. If the declared value exceeds this amount, clients may purchase extra coverage at UGX 15,000 for every UGX 380,000 of declared value above the base amount (equivalent to $4 per $100 USD).

Claims are only valid:

• a) With a declared value.
• b) If the Protection Plan is purchased.
• c) While cargo is under our care and control.